Returns & Exchanges

At BOTA Official, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, we offer a seamless 30-day return and exchange window for all unworn items with original tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all BOTA tags and labels are intact to qualify for a full refund.

• 3.
  Ship the Items

  Print your prepaid shipping label provided by the portal and drop off the package at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our quality control team inspects the items, we will process your refund to the original payment method or ship your new exchange size within 5-7 business days.